Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping at [TGG HOME AUTHORITY LLC]. We want you to have the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item after you receive it.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

Items that cannot be returned:

Custom or personalized products
Intimate apparel, swimwear, and undergarments (hygiene reasons)
Sale or clearance items marked "Final Sale"
Digital products and downloadable goods
Gift cards

How to Initiate a Return

To start a return, please contact us at [bdhuqhjalq@hotmail.com] with your order number and reason for return. We will send you a return shipping label and instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Shipping Costs

** Buyer is responsible for return shipping costs** for returns due to personal preference (wrong size, changed mind, etc.). Return shipping costs will not be refunded.

We cover return shipping costs if the return is due to our error (wrong item sent, defective product, item damaged in transit).

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the status of your refund.

If your return is approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days. Please note that banks and credit card companies may take additional time to post the refund.

Partial Refunds (if applicable)

Any item not in its original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [bdhuqhjalq@hotmail.com] and send your item to: [your return address].

Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again
Contact your credit card company (processing time varies)
Contact your bank (often there is processing delay)

If you've done all of this and still have not received your refund, please contact us at [bdhuqhjalq@hotmail.com].

International Returns

For international orders, the customer is responsible for all return shipping costs, customs fees, and import taxes. Original shipping charges are non-refundable for international orders.

Damaged / Missing Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials or flammable liquids.